Customer Testimonials

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DealerRater Nov 29, 2021

I was taken care of very well and the service was not too long. Frank was polite and answered all my questions.

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Google Nov 29, 2021

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DealerRater Nov 28, 2021

Great service, my car was done very after but it wasn’t washed maybe some places wash and some don’t. Overall everything was great.

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DealerRater Nov 28, 2021

Excellent service, l satisfied with everybody, Everybody very polite, solving problems right away, very good service

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DealerRater Nov 27, 2021

Yohana was amazing, very attentive. Service was completely in timely manner. Very pleased. Recommend them very much

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Google Nov 27, 2021

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Google Nov 27, 2021

Amazing service, excellent staff, went above and beyond to ensure a great servicing experience.

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DealerRater Nov 26, 2021

The service was wonderful and the attendants there are very professional. Thank you for taking care of customers!

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DealerRater Nov 26, 2021

This dealership is heads and tails above the others. They are fast friendly and efficient.

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DealerRater Nov 26, 2021

Pretty cool nice people just at the last the manager was just in her phone

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DealerRater Nov 25, 2021

Frank, our service person was very detailed and helpful in recommending what I needed done to my Maserati. Also courteous and efficient in letting me know when my car would be available for pick up. Follow up was nice too.

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DealerRater Nov 24, 2021

My week was hurried and I had to cancel and reschedule a few times that week, they were courteous and polite every time I called. Once scheduled, the service call was quick & thorough as usual. I have been very pleased with the dealership in general.

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Google Nov 24, 2021

Sales agent Jose Huante was very professional outstanding customer service. Dan delivered my requests above and beyond. I recommend Russell Westbrook Alfa Romeo for your car buying. Thank you, from Laredo, Tx.

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DealerRater Nov 23, 2021

My service appointment was completed quickly while I waited (by choice), and all aspects of the the paperwork was done efficiently and with a smile. Great and efficient service! Excellent!

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DealerRater Nov 22, 2021

Went beyond ordinary service. Negotiated fairly. Met my goals and then some. But rather Bing butta bang done.

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DealerRater Nov 22, 2021

The professionals at this dealership are fast, courteous, professional and pleasant. It's been nothing but great service when we are there. Danny is the best.

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DealerRater Nov 22, 2021

Danny and the team at service department went above and beyond in providing excellent customer service in a timely manner. All questions/concerns were addressed professionally. Thank you!

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DealerRater Nov 21, 2021

Jacqueline Chan advised me and the car was serviced well within the promised time frame. She was lovely and helpful and made it an excellent experience.

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DealerRater Nov 21, 2021

This is my second Stelvio purchased here, they really do have the best selection of Alfas for the best prices. my salesperson Josch was knowledgeable and made the process easy.

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DealerRater Nov 21, 2021

Danny was my service advisor and his communication was more than what was expected regarding my vehicle status.

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DealerRater Nov 21, 2021

Great people they seriously worked their butts off to make the deal happen for me. Definitely would recommend the people and the service.

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Google Nov 21, 2021

I called Pasadena Maserati to get some numbers on buying a Levante. The salesman never called me back after giving him all my info so I reached out to Russell Westbrook in Van Nuys and Richard had me figures within 2 hours and we finalized negotiations by the evening and my Levante was delivered the next morning to my home! Awesome!

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Google Nov 21, 2021

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Google Nov 21, 2021

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Google Nov 21, 2021

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DealerRater Nov 20, 2021

Great service. Easy and very efficient. Jackie was wonderful! Would recommend to anyone ! Thank you

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DealerRater Nov 20, 2021

Very pleased with the experience. Professional staff, helpful and knowledgeable. Not pushy. Josh was the best

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Google Nov 19, 2021

My son found his new SRT DURANGO there and couldn't be happier with the truck and the people who sold it to him.

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Facebook Nov 18, 2021

Had really good experiences with Yohana in the service dept. My car needed service twice this month due to a recall and a separate issue she brought to my attention. Yohana was very helpful and let me know both issues were covered at no cost to me. She arranged loaners, always kept conscious of my time and called me when the car was ready. She also informed me a headlight lamp did not need to be replaced as I'd requested because it just wasn't making contact & they fixed it. That saved me about $175 since I'd planned ...

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Google Nov 17, 2021

Frank is the best he helped more then once. Very understanding best customer service Alfa Romeo is lucky to have you

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DealerRater Nov 17, 2021

Absolutely fantastic service Just incomparable and getting the word out! Actually honest and does not upsell services Very responsive, friendly, professional Excellent communication Very very pleased

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DealerRater Nov 15, 2021

Really good treatment and understanding good deals and prices I will recommend this place to anyone

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DealerRater Nov 14, 2021

Listened carefully to our concerns about strange noises, but found that the car is okay.

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DealerRater Nov 13, 2021

Yohana did an amazing job in helping me. I am very grateful. She is an amazing worker!

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DealerRater Nov 12, 2021

Great customer service, very polite and knowledgeable. Because the service our only drive alpha Romeos

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DealerRater Nov 12, 2021

Very friendly staff, would definitely recommend if you drive a fiat, they address all issues.

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DealerRater Nov 12, 2021

Fantastic experience leasing my first Alpha Romeo at Russell Westbrook dealership in Van Nuys. The whole sales and finance teams were excellent with providing information we need to make the right decision. We love the car: looks great and drives even better.

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Google Nov 12, 2021

It was a really great experience all expectations where met

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Facebook Nov 12, 2021

It was a great experience working with Yohana Carpenter at Maserati Van Nuys. Although I was stressed by the issues with my air suspension, she helped me to admit the car although I didn't have a reservation. She also helped me to get a loaner car although most repair shops are low on loaner car inventory. She also saved me a trip to repair shop and send me the documents via email in no time. She is a professional and great person to work with and I'd like to recognize her hard-work and dedication here.

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Google Nov 12, 2021

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DealerRater Nov 11, 2021

Dealership 4 stars but salesman Yass was the most patient and such a good listener, he made me feel soo comfortable and that’s why I chose to purchase my Truck with you guys.. Thanks again Yass

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DealerRater Nov 11, 2021

Richard was on top of the entire transaction and very helpful. Paperwork was very quick and easy as well.

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DealerRater Nov 10, 2021

Excellent, precise service every time! Will always use you guys for all our Maserati services.

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DealerRater Nov 10, 2021

Can't say enough about the staff at Russell Westbrook Alfa Romeo Maserati Fiat. They had the truck I wanted and It was worth the two plus hour drive. Kudos to Jonathan for being on it and helping me out.

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Google Nov 10, 2021

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Google Nov 9, 2021

Swan was great to work- he was a calm personality that I appreciated in the buying process. He communicated clearly about pricing and trade-in option so we were able to make a quick decision and leave with the car I wanted. Thank you Swan !

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DealerRater Nov 9, 2021

I had a great experience getting my car serviced here. They were very communicative and got my car done so fast! Yohana helped me out and she was very kind and had great communication. I will be bringing my car here again!

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DealerRater Nov 9, 2021

Good service, good people, fast and easy, free delivery d d d d d d. Z

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DealerRater Nov 9, 2021

Excellent service , so efficient, they’ll try to make your visit as smooth as they can .

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Google Nov 9, 2021

Frank from the service department truly represents customer service and has amazing work ethics when it comes down to me and my Alfa Romeo. I always feel comfortable to reach out to my dealership and service department of how well they take care of their customers. My car runs amazing and will continue to be running perfect due to the service team at the Russell Westbrook Alfa dealership. Frank always follows up with me and reassures me my car will be prefect like always. Definitely will be continuing with Alfa in the following years. Thank you always!

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DealerRater Nov 6, 2021

Yohana is super professional. Quick, and knows that people's time is money. Great worker!

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DealerRater Nov 6, 2021

Frank in service was very professional and had my car done in no time. Elizabeth in the service department was courteous and extremely helpful

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DealerRater Nov 5, 2021

Make sure your techs do as they're told because they didn't do or the rep didn't tell them

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DealerRater Nov 5, 2021

Frank is an awesome service rep. And your mechanic gave honest advice, and I appreciate it very much. Thank you!

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DealerRater Nov 5, 2021

Jacky is amazing in your service department. She is a pleasure to deal with and keeps you informed every step of the way.

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DealerRater Nov 5, 2021

Getting an appointment was fast and easy for the service . Thank you so very much, Mehran

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Google Nov 5, 2021

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DealerRater Nov 3, 2021

Very efficient, honest and nice people to work with. Highly recommend using them for service.

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Google Nov 3, 2021

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DealerRater Nov 2, 2021

Friendly staff. Very knowledgeable. I am always very happy with the work. My car is always delivered on a timely manner after service.

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DealerRater Nov 2, 2021

Very good place to buy a car. Very friendly and good service. Thanks for my beautiful car

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Google Nov 2, 2021

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Google Nov 2, 2021

Lilia first helped me via text, and was happy to talk through all the deal details. She arranged for the perfect car and deal. The dealership experience was smooth and efficient. Great work!

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DealerRater Nov 1, 2021

Yohanna from your service department is the best. Professional, empathic, timely, good humored. She made a bad situation tolerable by arranging a loaner and keeping me updated. I appreciate that I did not have to follow up every day, She had the initiative to do it. She is gem.

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Google Nov 1, 2021

Greatest on the planet!!!!!

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DealerRater Oct 31, 2021

They are the best always take care of me And everything with the car I purchased from them has been just fine

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DealerRater Oct 31, 2021

Very good service Technician and Kenneth was very helpful and informative. I will continue with my service at the Dealership. Thank you

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DealerRater Oct 30, 2021

Great job on fixing the rim, looks new. Stuff and things stuff and things and stuff

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DealerRater Oct 30, 2021

Excellent service and time good customer service i recommended for excellent service for the las 3 years it is best dealership

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DealerRater Oct 29, 2021

Workers are very nice and receive me very good. They helped me a lot and they are very involved in their job

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DealerRater Oct 29, 2021

I had my appointment very fast the service place is Very clean professional and friendly staff I recommend for everyone

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DealerRater Oct 28, 2021

Danny is thorough and explained in detail what service was required. Excellent service rep, super helpful!

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Google Oct 27, 2021

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Google Oct 27, 2021

Johana is always friendly and helpful. Great, prompt service and amazing attitude.

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Google Oct 27, 2021

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DealerRater Oct 26, 2021

As a newbie to the Alfa Romeo brand after driving a Jaguar for the last 25 years, I was a little anxious about developing a new relationship with a service tech - but... Danny Cerna instantly put those fears to rest with his warm personality and problem-solving communication style. He listened to all my concerns at check-in, came to give me updates periodically (as I chose to wait in the waiting room), and then - as I had just purchased the car - very patiently walked me through all the car's functionality, helped set up the customizations and even went ...

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DealerRater Oct 26, 2021

Jacky was great and was able to assure me my door issues was covered by warranty and ordered the parts needed to get my car fixed.

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DealerRater Oct 26, 2021

Customer service is excellent! Daniel Cerna is very honest and makes you feel like family. I really recommend it 100%

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DealerRater Oct 25, 2021

We were intimidated by the luxurious vehicles... But we where won over by friendly Staff

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DealerRater Oct 25, 2021

Thank you so much Yohana the service experience was amazing love the work you and your team provided !!!

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DealerRater Oct 25, 2021

I found everybody in the dealership to be courteous polite and knowledgeable they were very friendly and that all my needs and answered all my questions I will definitely be buying another car from you guys in the future it’s nice to buy a car we’re All my records to the car I owned it is in your file so you can see what it’s worth

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Google Oct 24, 2021

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Google Oct 24, 2021

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DealerRater Oct 23, 2021

Danny provided great customer service. The car was ready online and he took care of all issues.

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DealerRater Oct 23, 2021

I am SO impressed with the service I get from and Yohana and Russell Westbrook!!

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DealerRater Oct 22, 2021

Very friendly staff and helpful! So glad for the experience. And got a good deal

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Google Oct 22, 2021

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Google Oct 22, 2021

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Google Oct 22, 2021

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DealerRater Oct 21, 2021

Thanks Danny. I appreciate your help in getting my radio fixed. Now that I have the code , the system works like a champ

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Google Oct 21, 2021

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DealerRater Oct 20, 2021

Danny was great! Answered all our questions and a good personality. New regular for sure.

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Google Oct 20, 2021

We just got our new Alfa Romeo. Vega is the man, just ask for him and he will get the best deal in town for you.

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Google Oct 20, 2021

Friendly service and very attentive to my needs. Very great experience and would definitely return when my lease is up!

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Google Oct 20, 2021

Awesome, transparent, and fast

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DealerRater Oct 19, 2021

Yohana is the best. She always goes above and beyond. Most likely staying with Alfa just for her

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DealerRater Oct 17, 2021

Danny was professional and did such a good job in assisting me and my experience was great!

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DealerRater Oct 16, 2021

Great service. Jacky was very professional. I will recommend you to my friends. Thank you

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DealerRater Oct 16, 2021

Great service. As soon as the part arrived Kenny scheduled an appointment to replace the pat.

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Google Oct 16, 2021


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